Overview
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C-me Academy
Increasing Employee self-awareness
Developing Leaders and Managers
Enhancing team communication
Building High Performing Teams
Increasing Employee Engagement
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Aptitude Test for Customer Support Teams
A psychometric/aptitude test for customer support teams from C-me is conducted to evaluate the performance of customer care representatives using a variety of key metrics including knowledge, personality traits, skills, attitude and more.
- ✅ Improve team-wide performance by 32%
- ✅ Reduce employee churn by 20%
- ✅ 53% increase in effectiveness of internaland external communications
Loved by effective companies of all sizes
What is the goal of a Psychometric/Aptitude Test for Customer Support Teams
The primary goal of this type of test is to ensure the candidate possesses the right combination of skills and cognitive abilities to do an effective job. Important skills assessed during the conduct of this test include:
- The ability of the individual to use their innate interpersonal skills to navigate difficult situations effectively.
- The individual's ability to identify underlying issues in a given situation and to formulate appropriate solutions.
- The individual's ability to process logical, numerical and verbal input from the customer in order to quantify their needs and formulate an appropriate resolution.
The C-me psychometric aptitude test for customer support teams allows team leaders to gain valuable insights into the individual and collaborative performance of those in customer support roles and provides actionable advice that will help improve their overall effectiveness.
Why people love C-me
“Training materials and support supplied by the c-me team has allowed us to deliver the c-me principles in a simple, fun and memorable way.”
“C-me has given us valuable insight into potential group dynamics as well as a starting point to construct meaningful questions”
“C-me is an enabler to support everyone at LMG to be more aware, involve the right people and to create a solution approach.”
“C-me has helped enable our teams in understanding and appreciating difference.”
“It helped us appreciate each other’s communication preferences better, and understand and avoid previous areas of misunderstanding.”
“Participants on the course state that they are more measured in their responses and have a greater understanding of peoples behaviour.”
“C-me has coloured our working world and improved our working relationships.”
“C-me has been a critical tool to enhance our new performance review process.”
“The great strength of C-me is its accuracy and its simplicity to use.”
About C-me
The founders of our company and the developers of the C-me behaviour profiling tool brought with them to this enterprise vast experience coaching individuals, teams and organisations using a variety of established profiling tools. What they discovered as a result of their experience was that personality-focused reports created discreet but very real limits when it came to meaningful application.
In response they set out to create a more effective assessment tool, this one behaviour focused and accompanied by accurate algorithms. The result was C-me. For nearly 10 years C-me has been accurately assessing individual's behaviour as well as their conscious and unconscious preferences.
The psychometric/aptitude test for customer support teams and C-me together provide invaluable insights into psychological preferences and help individuals adapt their behaviour in a constructive way that enhances communication and bolsters relationships while improving overall business performance.
Get in Touch to Learn More About Our Psychometric / Aptitude Test for Customer Support Teams
Until now it has been challenging at best to obtain truly actionable insights that could be used to enhance the performance of customer support teams. That's all changed with the advent of C-me. To learn more about our psychometric/aptitude test for customer support teams or about C-me in general, get in touch with us by using the contact form on this website, or by calling us at +44 (0)1225 721971. We look forward to hearing from you.
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What our clients say about us
C-me has been a really useful tool; using them to not only develop our own self-awareness, but also learn how to communicate better as a team has been really invaluable.
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The impact C-me profiles have on teams and the organisation as a whole has been fascinating and refreshing. Individuals have shown more empathy, inclusivity and understanding of their colleagues, creating a happier and more productive culture. I would feel confident in recommending C-me as it creates a shared language for discussing behaviour and difference.